Genea Limited (ABN 82 002 844 448) collects personal and health information from individuals enquiring about or seeking health services. We will collect personal information directly from you wherever reasonably practicable.  However, we may at times collect personal information from your referring doctor, other treating doctors or fertility specialist. Sometimes we may obtain health information about you from your partner or other family member when it is not practicable to obtain it from you. This information will always be confirmed with you when it does become practicable to do so.

Your personal and health information is collected and used to ensure you can be informed about the services that we provide, that you receive the best possible care if you become a patient of Genea and for us to manage the health services we provide to you effectively. It will also be used to send communications (including results) to you and your treating doctors, provide information and advice, conduct business processing functions, update our records and keep your contact details up to date, respond to any complaint made by you, comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority

It will also be used internally for the administrative, marketing, planning, product or service development, quality control and research purposes of Genea and its related bodies corporate.

If any of the personal or health information you provide is not accurate or complete, or you choose not to provide us with your personal information, it may detrimentally affect the services that we can provide and we may be unable to provide you with our services.

We may disclose your personal and health information to our employees, related bodies corporate, contractors and service providers for the purposes of us providing the health service to you and managing our business.  We may also disclose your personal and health information to healthcare professionals directly involved in your treatment. Please note, if you are hospitalised as a result of your treatment and your records are needed urgently, they will be forwarded to the relevant medical professional without waiting for written consent. Health information may also be provided to third parties if we are legally obliged to do so by a court subpoena, statutory authority, search warrant, coronial summons or to defend a legal action. If information is requested by a third party connected to you it must be accompanied by an original written authorisation from you to release that information.

There may be instances where mailing houses, couriers, payment processors, data entry services providers, electronic network administrators and debt collectors are be provided with some of your personal details. They will never have access to your treatment information.

Genea does undertake and participate in medical research with collaborators that sometimes involves identifiable health information. Such research proposals must be presented to the Genea Ethics Committee for approval prior to any project commencing and follow strict guidelines. We will always request your permission to be involved in such research and your written consent to release your information to third party researchers.

No personal or health information is disclosed to parties outside Australia except in circumstances where you request and consent to its release (ie the shipment of biological material to an overseas clinic).

 

Our Privacy Policy

To access and make a request to correct your personal information, or to make a privacy complaint, please see our Privacy Policy, available at www.genea.com.au/privacy or from us on request. Our Privacy Policy contains information about how you may access and correct the personal information that we hold about you and how to lodge a complaint relating to our treatment of your personal information, and how we will deal with the complaint.

You may contact us by:

Email:

privacy@genea.com.au

or by post:

Privacy Officer

Genea Limited

Level 2/321 Kent Street

SYDNEY NSW 2000